Terms of service

0) COMPANY DETAILS

This website (the “Site”) is owned and operated by SOLDAR Group B.V., trading as Lazzoni Nederland. Orders may be processed through our Dutch retail entities operating as LAZZONI Amsterdam and LAZZONI Rotterdam (together “Lazzoni Nederland”), under an exclusive Lazzoni license (“Lazzoni Nederland”, “we”, “us”, “our”).
General contact: info@lazzoni.nl | Sales: sales@lazzoni.nl
Official After-sales channel (returns/warranty/service/complaints): see Section 20.

1) SCOPE AND ACCEPTANCE

These Terms & Conditions (“Terms”) apply to all use of the Site and all orders placed through the online store. By visiting the Site and/or placing an order, you agree to be bound by these Terms and all policies referenced herein.

2) ELIGIBILITY AND PROHIBITED USE

You confirm you are legally capable of entering into a binding contract. You may not use the Site or our products/services for illegal purposes and must comply with applicable laws.

3) PRODUCT INFORMATION, IMAGES, COLOURS AND TOLERANCES

We aim to display products, colours and finishes as accurately as possible. Colours/finishes may differ due to lighting and screen settings. Dimensions may include customary production tolerances. Product information may be updated from time to time.

4) PRICES, PROMOTIONS AND CHANGES

Prices may change without notice and may differ from showroom pricing. Promotions/payment plans may be time-limited and are not combinable unless expressly stated. We may modify or discontinue products or Site content at any time.

5) ORDERS, ACCEPTANCE AND ERRORS

Placing an order is an offer to purchase. A contract is formed only once we accept the order (e.g., order confirmation/invoice confirmation and/or production/reservation commencement). If an obvious error occurs (e.g., pricing/description), we may correct it and/or cancel the order and refund paid amounts.

6) PAYMENT, PAYMENT PLANS AND START OF LEAD TIME

Lead time and production/reservation planning start only after we receive the required payment according to the payment plan shown at checkout and/or the applicable invoice/confirmation.

Where offered (as displayed at checkout/confirmation):
Standard: 25% advance; remaining 75% due no later than 1 day before delivery.
Scale A (bank transfer only): 50% advance; remaining 50% due no later than 1 day before delivery.
Scale B (bank transfer only): 100% advance.

Late or incomplete payment may delay production, lead time, delivery planning and/or assembly scheduling. We may suspend production/delivery/assembly until all due amounts are paid.

7) MADE-TO-ORDER / CONFIGURED GOODS (CORE ONLINE STORE PRINCIPLE)

Most online store products are produced and/or reserved to order after purchase and are often configured based on your selections (including, without limitation, modules, composition, dimensions, materials, fabric/leather, colour, finish, orientation and other specifications). This affects changes, cancellations and returns (Sections 17–18).

8) ORDER CONFIRMATION, SPECIFICATIONS, SPF AND MEASUREMENTS

Before confirming your order, you must review the order confirmation/invoice and verify all specifications (model, colour, dimensions, materials, configuration and timelines). Production/reservation starts based on confirmed specifications. A complimentary 3D visualisation may be offered for support; it does not change your responsibility to verify specifications.

For special production items, we may provide a Special Production Form (SPF). Where applicable, production starts only after the SPF is confirmed/signed and returned and/or after required measurements are taken. If production is initiated earlier to secure current pricing, any later measurements are for verification only and no changes are possible once production has started. Any change request after confirmation requires written approval by Lazzoni Nederland.

9) DELIVERY ESTIMATES AND PLANNING

Delivery times are estimates unless expressly stated otherwise and may change due to factors beyond our reasonable control (production/transport/customs/supply chain). We contact you to schedule delivery and (if applicable) assembly. Rescheduling typically requires at least 48 hours’ notice; late changes may lead to additional costs.

10) DELIVERY & ASSEMBLY: CLIENT RESPONSIBILITIES, ACCESS, PARKING, PERMITS, WORKSPACE

You are responsible for safe and legal access for delivery/assembly. Before arrival you must ensure clear pathways from street to final placement/assembly area (corridors, stairs, elevators, doorways) and sufficient working space.

You must protect floors/walls/stairs and remove fragile/valuable items from the work zone. Children and pets must be kept away. Our crew will not move/disconnect client-owned items. For safety reasons our crew may not remove shoes; appropriate floor protection is required.

Working space / non-obstruction. Clients and representatives must keep a respectful distance and not obstruct work. If the work area is obstructed or insufficient, we may pause, adjust scope or reschedule; waiting time and/or additional costs may apply.

Parking/unloading and permits (charged at local cost; no profit). You must provide legal parking/unloading access close to the entrance at the scheduled time. If paid parking, permits or municipal charges apply, these are charged separately at local cost (no profit). If legal/safe unloading is not possible on arrival, service may be rescheduled; waiting/handling/new appointment costs may apply. Long carrying distances may result in extra handling fees.

No street blocking / traffic measures (client responsibility). We will not block streets/sidewalks/bike lanes/traffic lanes. If delivery requires road closure, “no parking” reservations, traffic control or lift/crane permits, you must arrange these in advance at your cost. If not arranged when required, we may reschedule or abort and costs may apply.

Elevators and external lifts. You must ensure elevator dimensions/weight limits and availability. If an external lift/crane/special lift is required, you must arrange it unless we agree otherwise in writing.

11) SCOPE LIMITS AND ON-SITE INSTRUCTIONS

Our delivery/assembly team executes only the agreed scope shown at checkout and/or on the order confirmation/invoice and is not authorised to accept instructions that change scope, method or responsibility on site. You may provide basic placement guidance only. Additional requests must be arranged through planning/customer service or your interior designer and may be charged.

Unless explicitly agreed in writing, our crew will not drill/mount into walls, alter building structures, or connect/disconnect media/electrical/plumbing systems. If, at your request and with prior approval, drilling/mounting is performed, you confirm wall suitability and accept hidden-risk responsibility (pipes/wiring/structure). Our liability is limited to gross negligence or wilful misconduct.

12) ASSEMBLY EXCLUSIONS FOR PANEL/ENGINEERED-WOOD PRODUCTS

Unless explicitly stated on your order confirmation/invoice, assembly is not included free of charge for engineered-wood and panel/casegoods products, including (but not limited to) wall panels, wardrobes/closets, consoles, TV units, storage units and similar wooden casegoods. If assembly/installation is requested, it will be quoted separately or handled as an on-site additional service request (subject to feasibility and your approval of costs).

13) THIRD-PARTY SERVICE INVOICING (ARCENSA)

Where installation/assembly services are applicable (including services relating to SPF and/or panel/casegoods items), these services may be performed and invoiced separately by ARCENSA Spatial Solutions B.V. as an independent service provider. Such invoices may include labour and service-related materials/consumables or adjustment items required to install, fit or fine-tune products supplied under the Lazzoni Nederland order confirmation/invoice. References to product names/quantities/order numbers are for identification of service scope only and do not change that the product purchase remains with Lazzoni Nederland; the ARCENSA invoice relates solely to services and service-related items.

14) PROOF OF DELIVERY (POD): INSPECTION, PHOTOS, NOTES AND SIGNATURE

You must inspect items immediately upon completion of delivery/assembly. Visible damage, missing parts, wrong items or other remarks must be recorded in our tablet-based Proof of Delivery (POD) system before the crew departs, with photos where relevant. The signature of you/your representative is binding and confirms the POD status and notes. Claims after departure may be rejected where the cause cannot be verified. Hidden issues not reasonably visible at delivery must be reported promptly after discovery via the official After-sales channel with photos and order/invoice details.

15) PACKAGING REMOVAL & RECYCLING (OPTIONAL)

Packaging removal is optional. If selected, the packaging removal/recycling fee is calculated before purchase and shown at checkout and/or on the order confirmation/invoice. Recycling/waste processing involves handling and disposal costs; once packaging has been taken, this fee is non-refundable. If not selected, packaging remains with you and you are responsible for disposal. If you may request a return where applicable, we strongly recommend keeping original packaging.

16) STORAGE

Where offered, free storage up to 30 days after arrival in the Netherlands may apply only if the order is paid in full, unless agreed otherwise. If you are not reachable/ready for delivery/pick-up when ready, storage fees may apply after the free period. If a remaining balance becomes due upon arrival/notification, it must be paid promptly; if not paid within 7 days, storage fees of 5% of product value may apply monthly starting day 8.

17) CANCELLATION AND CHANGES

Orders may be cancelled or revised within 48 hours unless delivery is scheduled/locked or production/reservation has started (especially for made-to-order/special production). After this grace period, cancellation/changes may be impossible and/or incur costs, without prejudice to statutory consumer rights.

18) RETURNS AND RIGHT OF WITHDRAWAL (ONLINE CONSUMERS)

18.1 Statutory right of withdrawal (where it applies)

Where legally applicable, consumers have a 14-day right of withdrawal for distance purchases. The withdrawal period expires 14 days after the day you (or your nominated third party) receive the goods. To withdraw, you must inform us before the deadline via the official After-sales channel (Section 20) with a clear statement. You must return the goods without undue delay and within 14 days after you notify withdrawal.

If withdrawal applies, we reimburse payments received for the returned goods (and standard delivery costs where applicable) within 14 days of being informed. We may withhold reimbursement until we receive the goods or you provide evidence of return. Return shipping costs are borne by you unless we agree otherwise.

18.2 In-stock, non-customised items (clarification)

For clarity, the 14-day withdrawal right generally applies to online purchases of goods that are clearly sold as in-stock and non-customised, i.e., not produced or configured to the customer’s specifications.

18.3 Made-to-order / customised goods (no withdrawal where legally excluded)

The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised (and other statutory exceptions). Because our online store products are generally produced to order and configured based on your selections, many orders fall within this exception once production/reservation has started. Where this exception applies, the order is binding and cannot be returned for convenience.

18.4 Condition of returned goods / diminished value deduction

Where withdrawal applies, you are liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may deduct such diminished value from the refund. If items are returned damaged, incomplete, heavily used, or improperly packaged and damage occurs during return transport, this may result in reduction or refusal of refund consistent with statutory rules.

18.5 Showroom purchases

The distance-selling withdrawal right does not apply to purchases concluded in our showrooms. Showroom purchases are not eligible for returns for convenience, without prejudice to statutory rights for defects/non-conformity.

18.6 Returns outside statutory rights (goodwill only)

If a return is requested where no statutory withdrawal right applies (e.g., made-to-order/special production), any acceptance is solely at our discretion as goodwill and may be subject to handling/transport/inspection costs. Any goodwill arrangement will be confirmed in writing and may include a deduction reflecting actual incurred costs. This does not affect statutory defect/non-conformity rights.

18.7 De-assembled items and return logistics

Items delivered de-assembled must be returned de-assembled and properly packed with all parts included. Pick-up and de-assembly are not free unless stated otherwise. Returned goods are inspected; missing parts or damage may reduce or void any refund. If you arrange return transport independently, the risk of loss/damage during return transport/loading/unloading rests with you.

19) DEFECTS, STATUTORY RIGHTS AND COMMERCIAL WARRANTY

19.1 Statutory rights unaffected

Nothing in these Terms limits or excludes your mandatory statutory consumer rights (including rights relating to lack of conformity).

19.2 Commercial warranty (additional)

In addition to statutory rights, Lazzoni Nederland provides a limited lifetime warranty on structural sofa frames under normal residential use and proper care (“limited lifetime” means the reasonable service life under normal use). For materials, mechanisms and upholstery components (fabric, leather, foam, lacquer) we provide a 2-year limited warranty against manufacturing/material defects. Exclusions include wear and tear, natural material characteristics, misuse, improper cleaning, accidents, pet damage, discoloration from sunlight/heat, mishandling, and self-(de)assembly. Self-(de)assembly may void the commercial warranty. Lighting is excluded. Rugs: 30 days; mattresses: 2 years unless stated otherwise.

20) AFTER-SALES CHANNEL (MANDATORY)

All after-sales requests, service tickets, warranty claims, complaints and return/withdrawal communications must be submitted via our official Customer Service / After-sales Service section on the Site. Requests via other channels may be delayed or not processed until submitted through the official channel.

21) COMPLAINTS AND DISPUTE RESOLUTION

We aim to handle complaints promptly and professionally. Complaints must be submitted via the official After-sales channel. These Terms are governed by Dutch law. Disputes may be submitted to the competent court in the Netherlands, without prejudice to any mandatory consumer rights applicable in your country of residence.

22) FORCE MAJEURE

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control (force majeure). We may suspend obligations for the duration of force majeure. If force majeure lasts longer than six (6) months, either party may terminate the agreement without liability for damages, without prejudice to payments due for goods/services already delivered.

23) LIMITATION OF LIABILITY

We do not exclude or limit liability where unlawful (including intent/gross negligence and mandatory consumer protections). Subject to mandatory law, we are not liable for indirect or consequential damages.

24) PRIVACY

Personal information submitted through the store is governed by our Privacy Policy.

25) SEVERABILITY

If any provision is unlawful or unenforceable, remaining provisions remain in full force.

26) CHANGES TO TERMS

We may update these Terms by posting a revised version on the Site. Continued use of the Site constitutes acceptance.

27) LANGUAGE

These Terms are prepared in English. If translations are provided, the English version prevails in case of discrepancies.