Shipping policy

DELIVERY POLICY (LAZZONI NEDERLAND – ONLINE STORE)

Delivery of your new furniture

At Lazzoni Nederland you purchase design furniture that is generally made to order and/or configured to your selections. Unless expressly stated otherwise, our estimated delivery time to our warehouse is 7–14 weeks (if not in stock). This is an estimate and may change due to factors beyond our control (including production, transport and customs). We deliver your furniture to the delivery address provided at checkout.

Scope of delivery and assembly (what is included)

The delivery/assembly scope and any related fees are calIculated before purchase and shown at checkout and/or on your order confirmation/invoice. Unless explicitly stated otherwise:

  • For sofas, armchairs, dining chairs, coffee tables and poufs, our delivery typically includes bringing the items inside and basic assembly, where applicable, and optional packaging removal if selected.

  • For other product categories, delivery is generally to the designated drop-off area at the address (e.g. hallway/ground floor), unless assembly/installation is purchased separately or stated on the invoice.

Important: Assembly is not included free of charge for engineered-wood and panel/casegoods products (including, but not limited to, wall panels, wardrobes/closets, consoles, TV units, storage units and similar wooden casegoods) unless explicitly stated on the invoice. Where assembly/installation is requested, it is quoted separately and/or handled as an additional service.

Scheduling and notifications

Our logistics team will contact you to schedule delivery (and assembly where applicable). You may receive a message the day before delivery and the driver may call you shortly before arrival. Please ensure we have a reachable phone number. If you need to reschedule, at least 48 hours’ notice is required; late changes may result in additional costs.

If our team arrives at the scheduled time and you (or your representative) are not present, or access is not possible, a new appointment will be required and additional delivery/handling costs may apply.

Client responsibilities: access, measurements, parking, permits, protection and workspace

Before delivery/assembly, you must ensure:

  • The product dimensions fit through all access points (doorways, corridors, stairwells, elevators) and there is sufficient working space at the final placement location.

  • Pathways from street to placement area are clear, safe and legal.

  • Floors, walls, stairs and nearby belongings are protected (blankets/floor protection/corner guards) and fragile/valuable items are removed from the work zone.

  • Children and pets are kept away from the work area during delivery/assembly.

  • Our crew will not move/disconnect client-owned items (existing furniture, appliances, artwork, TVs, plants, cables).

For safety reasons our crew may not remove shoes during delivery/assembly; appropriate floor protection is therefore your responsibility.

Parking and permits (charged at local cost; no profit). You must provide legal and practical parking/unloading access close to the entrance at the scheduled time. Any paid parking, parking permits, unloading permits, access permits or municipal charges are charged separately at local cost (we do not earn anything from these costs). If legal parking/unloading access is not available on arrival, we may be unable to perform and must reschedule; waiting time and/or a new appointment fee may apply.

No street blocking / traffic measures. We are not authorised to block streets, sidewalks or traffic lanes. If delivery/assembly requires road closure, “no parking” reservations, traffic control or permits for a lift/crane, this must be arranged by you in advance and at your cost.

External lift / elevators / stairs

You are responsible for confirming elevator dimensions and weight limits and ensuring elevator access at the scheduled time. If an external lift or special moving lift is required, you must arrange it unless we expressly agree otherwise in writing. If we assist with arranging a lift, market rates and/or quoted rates apply.

Proof of Delivery (POD) and inspection on arrival

Upon delivery, you must check:

  • the label/name and item identification, and

  • the packaging for visible damage.

Delivery is confirmed via our tablet-based Proof of Delivery (POD) system (photos, notes and signature). You must record any visible damage, missing parts, wrong items or other remarks in the POD before the crew departs. Claims reported after departure may be rejected where the cause cannot be verified.

If a defect or damage is discovered after unpacking that was not reasonably visible at delivery, you must report it promptly via our official After-sales Service channel on our website with photos and your order/invoice details.

Packaging removal and recycling (optional)

Packaging removal is optional. If selected, the packaging removal and recycling fee is calculated before purchase and shown at checkout and/or on the invoice. Recycling/waste processing in the Netherlands involves handling and disposal costs; once packaging has been taken, the fee is non-refundable. If you do not select this service, packaging remains with you for disposal.

If you may request a return where legally applicable, we strongly recommend keeping the original packaging. Returns require proper packing and original packaging to reduce damage risk and to support inspection and processing.

Delivery delays